Terms of Service

These Terms of Service (this “Agreement”) are entered into by and between PICKURPAGE LLP, a Limited Liability Partnership registered in India with its jurisdiction in Lucknow, Uttar Pradesh, (“PICKURPAGE”, “Company”, “we”, “us”, or “our”) and you, the individual or entity accessing or using Jhunkoo.ai or any related features, websites, applications, or content (collectively, the “Services”).

By using our Services, you agree to be bound by this Agreement. If you do not agree, do not use the Services.

1. Description of Service

Jhunkoo.ai is a software-as-a-service (SaaS) platform that enables individuals and businesses to create and deploy AI agents using built-in tools, APIs, and Retrieval-Augmented Generation (RAG) capabilities.

2. Customer Data and Responsibilities

Our Responsibilities

We are responsible for providing the Services, maintaining reasonable security measures, and handling personal data as described in our Privacy Policy . We are not responsible for the content or behaviour of the agents you configure, for the data you choose to process through them, or for the independent data practices of third-party providers.

Customer Data

You may provide, upload, connect, or otherwise make available information, content, documents, prompts, knowledge bases, agent configurations, and other data to the Services (“Customer Data”). As between you and PICKURPAGE, you retain your rights in Customer Data.

You grant PICKURPAGE a limited, worldwide, non-exclusive licence to host, store, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, secure, maintain, troubleshoot, and improve the Services — meaning service reliability, security, debugging, and product development activities, but not to train our own AI models — including through the third-party service providers described in our Privacy Policy . This licence exists only for the purposes described above and for as long as necessary to provide, secure, maintain, troubleshoot, and improve the Services, subject to our Privacy Policy.

AI Training and Third-Party AI Processing

Jhunkoo does not use Customer Data, or the conversations your end users have with your agents, to train its own AI models. We do not sell Customer Data.

Third-party AI processing. Depending on the models and features you select, Customer Data may be transmitted to third-party AI providers in order to generate responses or embeddings. Those providers may process such data in accordance with their applicable terms and policies, and we do not control the independent data practices of third-party providers. The providers we currently route to are identified in our Privacy Policy ; you should review the terms of any provider whose model you select for your agents.

End-User Data

If you use the Services to collect, process, or otherwise handle personal data relating to your customers, website visitors, or other individuals — including names, email addresses, phone numbers, approximate location, custom lead-capture fields, chat transcripts, or material those individuals supply during a conversation — you are responsible for ensuring that your collection and use of that data complies with applicable law, and that you have provided any required notices and obtained any required consents or other lawful authorization.

Generally, in that arrangement you act as the controller of that personal data and Jhunkoo acts as a processor on your instructions, as described in our Privacy Policy . The roles that actually apply in a given case depend on the processing concerned and on applicable law.

Configuration and Suitability

You are responsible for the instructions, content, data sources, tools, and configurations you provide to your AI agents, and for determining whether the Services are appropriate for your intended use.

3. Eligibility

You must be at least 18 years old or have the legal capacity to enter into a binding agreement to use the Services.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

5. License and Restrictions

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with this Agreement and your applicable subscription plan.

You may use the Services to create and deploy AI agents for your own business or personal purposes, including agents made available to your customers, website visitors, and other end users, subject to this Agreement and any applicable usage limits.

You agree not to:

• Resell, sublicense, or commercially exploit the Services, except by deploying agents as permitted above;
• Reverse engineer or attempt to extract the source code;
• Use the Services to violate any law or regulation.

5.1 Prohibited Uses

You may not use the Services, or configure or deploy an agent, to:

• Generate, distribute, or facilitate malware, or otherwise attack, disrupt, or gain unauthorized access to any system or network;
• Commit fraud, impersonate any person or organization, or misrepresent an agent as a human where doing so would deceive or harm an end user;
• Send spam or other unsolicited bulk communications;
• Collect personal data unlawfully, or without the notices, consents, or other lawful authorization required for that collection;
• Infringe the intellectual property, privacy, or other rights of any third party;
• Facilitate illegal activity, or generate content that sexually exploits minors or incites violence against or harassment of any person or group;
• Deploy agents that materially harm or deceive the people who interact with them.

We may investigate suspected violations of this section and take the actions described in the Termination section.

6. Payment and Subscriptions

6.1 Billing

Payments are processed via Lemon Squeezy as our current Merchant of Record. This may change in the future, and any such changes will be updated in this document.

6.2 Refunds

Unless otherwise required by applicable law, payments are non-refundable.

6.3 Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals; your plan remains active until the end of the billing period you have already paid for, and no pro-rated refund is issued for the unused portion of that period.

7. Third-Party Services

Our Services rely on and integrate with third-party providers, including AI model providers (such as OpenAI, Anthropic, Google, xAI, DeepSeek, Mistral, and Moonshot AI, accessed through the Vercel AI Gateway), vector search (Pinecone), authentication (Clerk), infrastructure (Vercel, Cloudflare, Neon, Upstash), and the tool providers invoked by your agents.

The providers we currently use, and the data shared with each, are described in our Privacy Policy . This list may change as our infrastructure evolves. We do not guarantee the availability, security, or performance of any third-party service.

8. AI-Generated Content

The Services generate content using artificial intelligence and third-party AI models. AI-generated outputs may be inaccurate, incomplete, outdated, biased, or otherwise inappropriate, and must not be relied upon as a substitute for professional advice or independent verification.

You are responsible for reviewing and validating outputs before relying on them or making them available to others. You are also responsible for the instructions, knowledge, data, and tools you configure for your agents, and for evaluating whether their outputs are suitable for your intended use — including where your agents are made available to your own customers or website visitors.

You use AI-generated output at your own risk.

9. Beta Features

You may be given access to beta or experimental features that are not yet fully tested. These features may be unstable or subject to change without notice. Use of such features is at your own risk.

10. Usage Limits and Fair Use Policy

To ensure reliable service for all users, we may apply usage limits based on your subscription plan. This includes, but is not limited to:

• API call limits
• Storage quotas
• Rate limits for AI queries
• Concurrent agent deployments

If your usage significantly exceeds normal usage patterns or negatively impacts other users or the system, we reserve the right to:

• Throttle your access temporarily
• Request you upgrade to a higher plan
• Suspend or terminate your account if abuse continues

We monitor usage patterns and may establish and update reasonable usage limits based on system capacity, subscription plans, abuse patterns, and the technical requirements of the Services.

11. Termination

We may suspend or terminate your access to the Services if you materially breach this Agreement, engage in unlawful or abusive activity, create a security risk, fail to pay applicable fees, or otherwise use the Services in a manner that could harm the Services, us, or other users.

Where reasonably practicable, we will provide notice before suspension or termination, except where immediate action is necessary for security, legal, fraud-prevention, or abuse-prevention reasons.

You may terminate your use at any time by cancelling your subscription or deleting your account.

11.1 Effect of Termination — Export Your Data First

Deleting your account permanently deletes your agents and the associated Customer Data from the active Services, including your knowledge base files, URL sources, embeddings, chat transcripts, and captured leads. Deleting an individual agent or source has the same effect for that item. Deletion is not staged behind a recovery window, so treat it as irreversible.

You are responsible for exporting any Customer Data you wish to retain before you delete an agent or your account. Captured leads can be exported as CSV from the agent’s Leads tab where your plan includes that feature.

Certain information may be retained where required by law, or as described in our Privacy Policy . Residual copies may persist for a limited period in routine backups before being overwritten in the ordinary course.

Cancelling a paid subscription is not the same as deleting your account: your plan remains active until the end of the billing period you have already paid for, and your data remains in place.

We may retain certain information after termination where required by law or reasonably necessary for legitimate business purposes, including billing and tax records, security, fraud prevention, dispute resolution, and enforcement of this Agreement.

12. Intellectual Property

12.1 Our Intellectual Property

All intellectual property rights in the Services, including but not limited to software, designs, trademarks, and content, are owned by or licensed to PICKURPAGE LLP. You may not use our branding without prior written permission.

12.2 Your Content

As between you and PICKURPAGE, you retain your rights in the content, data, documents, configurations, and other materials that you submit to or create through the Services. Our rights in that material are limited to the licence granted in the Customer Data and Responsibilities section above, and are subject to the commitments in our Privacy Policy  — including that we do not use it to train our own AI models.

13. Limitation of Liability

To the fullest extent permitted by law, PICKURPAGE LLP shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Services.

As described in the AI-Generated Content section, you use AI-generated output at your own risk, and we are not liable for decisions made, actions taken, or content published in reliance on output generated by the Services or by agents you configure.

Liability cap. To the fullest extent permitted by applicable law, our aggregate liability arising out of or relating to the Services will not exceed the fees you paid us for the Services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law.

14. Indemnity

You agree to indemnify and hold harmless PICKURPAGE LLP, its affiliates, and employees from and against any claims, liabilities, damages, and expenses arising from:

• Customer Data, and the agents you configure and deploy;
• Your use of the Services;
• Your violation of this Agreement, including the Prohibited Uses section;
• Your violation of applicable law, including data protection law, in connection with personal data you collect through the Services;
• Your infringement of the intellectual property, privacy, or other rights of any third party.

15. Jurisdiction and Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction in Lucknow, Uttar Pradesh.

16. Changes to the Terms

We may modify this Agreement at any time. We will notify users via email or through the platform. Continued use of the Services after changes indicates acceptance.

17. Contact

For any questions, please contact us at:
📧 [email protected]
📍 PICKURPAGE LLP, Lucknow, Uttar Pradesh, India